Client Services is available 24 hours a day, seven days a week for the convenience of our clients.
Our knowledgeable and experienced staff is ready to assist with questions about ordering, billing, shipping, and reporting.
Issues Routinely Addressed by Client Services:
- Add-on testing
- Courier dispatching
- Results reporting
- Supply ordering
- Test cancellation
- Test changes and delays
- Test order information
- and additional services as needed.
Our client services representatives are experienced ASCP-registered medical technologists and laboratory technicians who average around 14 years of experience in fields such as blood banking, chemistry, pharmacology, phlebotomy, coagulation, hematology, mycology, microbiology, specimen handling, urinalysis/body fluids, and immunology.
With an understanding of patient care requirements, lab operations, and other potential technical issues, our client services representatives can provide assistance with test add-ons, specimen tracking, supply ordering, physician and patient referrals, test results, testing laboratory inquiries, will-call pickups, and other services.
We understand your time is valuable, which is why our representatives are committed to provide you with an acceptable resolution as quickly as possible. Handling more than 500,000 calls a year, we resolve most calls on the first contact, eliminating frustrating transfers and wait times. We are committed to provide accurate and timely information to ensure optimum patient care based on laboratory testing results.
Our Client Services Department utilizes an automated call distribution system to efficiently manage in-bound calls and a state-of-the-art customer relations management system to capture and track calls. All calls are recorded and documented.