Using LIS and CRM Integration and Process Improvement to Standardize and Centralize Caregiver Notification of Critical and Urgent Values – Presented by: Donna Cooper, MS, MBA

Reporting critical results of lab tests to the referring physician has always been a challenge for clinical laboratories. Different physicians want their critical results reported in different ways. To improve client satisfaction with how the lab reported critical results, the team at Cleveland Clinic Laboratories embarked on an ambitious project to integrate different software systems. You’ll explore how the capability of this data integration created the capability of establishing customized critical results reporting rules that matched the preference of each client and provider served by the laboratory. More importantly, you’ll hear about how this improvement in how critical results were reported to providers resulted in both improved provider satisfaction with the lab and better patient care.