Quality and Compliance
Quality in everything we do is one of Cleveland Clinic Laboratories’ guiding principles and central to our “Patients First” philosophy.
Every day, we strive to deliver high-quality testing services, expert interpretation, and efficient results reporting to support clinical decision-making effectively. We are dedicated to continuous quality improvement in our services and committed to the highest levels of testing proficiency and standardization.
Confidentiality of Results
Cleveland Clinic Laboratories is committed to maintaining the confidentiality of patient information and to compliance with all privacy, security, and electronic transaction code requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). All services provided that involve joint efforts will be done in such a way that our clients are compliant with requirements defined by HIPAA and the College of American Pathologists (CAP).
To ensure compliance with HIPAA for appropriate release of patient results, we have adopted the following policy:
- For the laboratory to release information regarding patient results by phone or email, the patient must sign the HIPAA release form.
- Federal regulations permit the release of results only to ordering physicians or healthcare providers responsible for the individual patient’s care. Third parties requesting results, including requests directly from the patient, are directed to the ordering facility.
We appreciate your assistance in helping Cleveland Clinic Laboratories preserve patient confidentiality.
For a full list of our laboratory accreditations, please visit our Accreditations page.