Healthcare Provider Resources
e-Lab Community
Quick Reference User Guide
Cleveland Clinic e-Lab Community is powered by Clinisys Atlas (formerly Sunquest).
This browser-based application securely connects healthcare providers to order tests and review results.
Need assistance? Contact the Reference Laboratory Outreach Group.
Healthcare Provider Resources
Place an Order for a Test
Step 1:
Use the Patient Search to find a patient, then select Create New Order.
Step 2:
Complete all required fields indicated in red.
Step 3:
Select a Test Code, Diagnosis Code, and answer any questions linked to the selected test(s).
Step 1: Patient Search
- After logging in, the Patient Search appears on the screen.
- Search for a patient using their Last Name, First Name, or patient ID
- Select the Magnifying Glass or press Enter to display a list of matching records.
If the patient is unable to be located in the system, you can Create a New Patient Record.
- Select the patient, then select Create New Order.
- Verify that the patient demographics are correct.
- If the patient information needs updates, select the Pencil icon next to the patient’s name to edit the listed details.
Step 2: Order Information
Several fields are automatically populated with data from the patient’s record. Add or modify the information as needed. Required fields are indicated in red.
Step 3: Selecting Test & Diagnosis Code(s)
- Choose a test from the Test Short List, or search for and select a test from the Tests search.
- After choosing the test(s), select Continue.
- Select a diagnosis code from the Short List, or search using the diagnosis code, name, or mnemonic.
- After indicating the code(s), select Continue.
- Note: The Questions section appears if a selected test(s) requires additional information.
Create a New Patient Record
Before creating a new patient record, verify that the patient is new.
- Search for a patient by their last and first name in the Patient Search.
- If no records appear, select Add New Patient.
Step 1: Enter Patient Demographic Information
- Select the Billing Type from the dropdown list.
- Fill in all required fields indicated in red.
If the billing type is Insurance, Medicare, or Medicaid, the Save & Add Insurance button will appear.
When saving information on a patient record, any of the following buttons may be displayed depending on the billing type selected:
- Cancel
- Save
- Add Insurance
- Save & Add Insurance
- Continue To New Order
- Save & Continue To New Order
Step 2: Enter Patient Insurance Information
- Select a Primary Insurance Provider from the dropdown list.
- Enter the Policy Number.
- Enter the Subscriber’s name (Last, First).
- To add a Secondary Insurance Provider, select Add New Provider and enter the secondary insurance information.
- Once the required information is entered, select Save or Save & Continue to New Order.
Report Search
Search by Patient Name
- Type the patient’s name into the Patient Search.
- Locate the correct patient in the results, then select Reports.
Search by Report Details
- Select Reports to open the Report Search.
- Search by Patient Name, Order Number, Accession, Status, Reported, or Resulted start/end date.
If Order Number or Accession is selected, the start and end date fields will be disabled.
If Status is selected, a drop-down menu will appear with the following options:
- None
- Corrected
- Final
- Final & Corrected
- Partial
- Highlight an order to view:
- Test code
- Test name
- Service provider
- Result name
- Result code
- Resulted date & time
- Result
- After selecting a patient, the following information will display:
- Patient name
- Order number
- Accession
- Collection date & time
- Resulted date & time
- Reported date & time
- Order status
- Select View to create a PDF of the selected order.
- Select Print under Additional Actions to print the report.
Atlas Security Question Setup
The Atlas Security Question allows users to reset their passwords using the “Forgot Password” link on the login page.
Resetting a password with a security question is only allowed for active users. User accounts are automatically inactivated if no login occurs for over 60 days.
Setting Up a Security Question
- After logging in, users will be prompted to select a security question.
- Once a question is selected, enter an answer and submit it.
Answers are case-sensitive.
Resetting a Password Using the Security Question
- After setting up a Security Question, users can reset their passwords using the Forgot Password link on the bottom right of the login screen.
- Clicking Forgot Password will open a window where users can enter their Name or Username and the Site ID to which they have access.
- Press Tab or click outside the Site ID box, and a new message will appear requesting the answer to the security question.
- Enter the answer.
Answers are case-sensitive.
- After entering the correct answer, users will be prompted to reset their passwords.
Need Help?
e-Lab Community Support
For assistance with e-Lab Community access, contact the Reference Laboratory Outreach Group at [email protected].
Laboratory Questions
For test-related questions, contact Client Services at 1.800.628.6816 – representatives are available 24/7.