Healthcare Provider Resources


Resources for physician clients are provided below.

Review pre-analytic guidance, testing updates, and specimen collection guidelines in Laboratory Resources.

Our Services

At Cleveland Clinic Laboratories, we understand that each test result is important and contributes to the clinical decisions made on behalf of the patients you serve.

Our staff of more than 1,500 laboratory professionals commits to delivering excellent patient care by providing local healthcare providers access to high-quality, timely laboratory services.

To ensure quality and compliance, Cleveland Clinic Laboratories is fully licensed and accredited by the College of American Pathologists (CAP) and certified according to the Clinical Laboratory Improvement Amendments (CLIA).

Test Reporting
• Rapid turnaround time and communication of critical and urgent results & values
• Electronic interfaces to EMRs with varied connectivity solutions
• e-Lab Community portal for results and ordering
• Results delivered to Ohio Health Information Exchange and CliniSync

• More than 40 outpatient laboratory service centers conveniently located across Northern Ohio
• In-office phlebotomy services available for physician practices
• Services provided by certified professional phlebotomists
– Participate in quarterly continuous process improvement training

• Trained couriers transport and monitor specimens throughout transit
• Flexible courier pick-up times
• Routine specimen collection and transport materials provided
• Order supplies online via the Supply Storefront

Sales & Technical Support
• Designated account representatives
• Experienced technical support consultants
• Specialized assistance with onboarding, implementation, reporting, and urgent requests

Client Services
Representatives are available 24 hours a day, seven days a week
• Staffed by experienced ASCP Medical Technologists
• Provides information on test results, availability, updates, changes & delays, and ordering assistance

Additional Services & Benefits
• Contracted with most commercial and managed care organizations
• Stand-alone and client billing service options available
• Expansive esoteric, specialty, and subspecialty menu of more than 2,500 tests
• Test utilization and best practice pathways consultation

Testing Expertise
• Allergy & Immunology
• Hematology & Oncology
• Hemostasis & Thrombosis
• Microbiology
• Pathology Consultative Services

Our committed staff assists healthcare providers in administering optimal care through excellent laboratory testing and support.

Outpatient Laboratory Service Centers

Our interactive Laboratory Service Center locator makes it easy to find an outpatient laboratory conveniently located near your patients.

Type in an address to find location hours and directions to a nearby Laboratory Service Center.  Location hours are listed under each listing’s “More Info” section.

Requisitions & Forms

A completed requisition is required for each specimen submitted to Cleveland Clinic Laboratories.

Download a fillable PDF or order printed requisitions on the Supply Storefront.

Required information includes:

  • Patient Identifiers
  • Insurance Billing Information
  • Clinical Information
  • Ordering Physician Contact Information
  • Specimen Information
  • Preferred Subspecialty Group
  • Molecular Testing Options

Specimen Collection & Transport

Specimens are only acceptable for processing when they are collected and submitted to our laboratories appropriately.

If you have additional questions regarding the type of container to use for a particular test or specimen, refer to the specimen requirements on the Test Directory or contact Client Services.

Specimen Collection & Transport

Lockbox Instructions

To maintain specimen integrity, lockboxes must be packed and stored with each specimen’s temperature requirements in mind.

CCL recommends that your location’s lockbox should be kept indoors at room temperature until it is packed and prepared for Cleveland Clinic Laboratories (CCL) courier pick-up.

Order Supplies

Need laboratory supplies?  Place an order online.

Ensure that specimens are collected and appropriately transported to our laboratories.

Request a Pathology Consult

Cleveland Clinic Laboratories offers healthcare providers second opinion pathology consultations for surgical pathology, cytology, and hematopathology cases.

All requests for pathology consultations require a completed Pathology Consultation Requisition. Review Specimen Collection & Transport Guidelines for details regarding specimen collection and packaging.

e-Lab Community

powered by Clinisys Atlas® (formerly Sunquest)

e-Lab Community is a browser-based application that connects medical facilities to Cleveland Clinic Laboratories.

This system is used for:

  • Ordering laboratory tests
  • Entering and tracking patient demographic and insurance information
  • Receiving test results for patients
  • Printing shipping manifests and reported results

Contact Us

Client Services – 1.800.628.6816

Representatives are available 24 hours a day, seven days a week.

Client Services assists with questions about test ordering, billing, shipping, and reporting.

Client Account Support & Sales Inquiries

For information about testing and service capabilities, technical support, and other account or sales-related questions, please contact a Physician Sales Manager for assistance.

Tim Scott
Physician Sales

[email protected]
Jennie Dugan
Sales Manager
Ohio, Western & Columbus Region

[email protected]
Terese Granitto
Sales Manager
Ohio, Youngstown & Warren Region

[email protected]
Michael Robinson
Sales Manager,
Ohio, Akron & Medina Region

[email protected]
Chris Sakenes
Sales Manager
Ohio, Cleveland East Region

[email protected]
Kelli Yoder
Sales Manager
Ohio, Canton Region

[email protected]